Sheraton Brooklyn New York Hotel

I had a great two week stay here for work! The room was spacious and cleaned to a high standard every day. The location is good, and accessible for what I needed, and the little cafe on the ground floor was nice. The "fitness centre" was basic but had what I needed and the microwave on level 2 was useful! One gripe was the nonsense check in service on the Saturday I arrived. My booking said I could check in at 3pm but I had to wait for almost two hours for my room to be available. The staff were unapologetic about the wait and honestly not even very friendly - frankly it was an abysmal start to my stay, so I'm glad the rest of the stay was positive. The only other thing was how noisy the lifts were all night. Bring ear plugs!

My stay at the Sheraton Brooklyn New York Hotel was great! The rooms were comfortable and clean, and the service was excellent – the staff were really helpful. While the location was decent, the solid rooms and service definitely made for a very pleasant experience. A good choice for a comfortable stay in Brooklyn!

I stayed last night and arrived later than the normal check-in time. From the moment I arrived, Mrs. Teri Singh at the front desk and her colleague were incredibly attentive and welcoming. I needed extra towels and a blanket because I love being extra toasty and they took care of it immediately. Mrs. Singh genuinely cared about my well-being, greeting me warmly every time I walked in and out of the hotel. Her hospitality alone made such an impression that I went ahead and booked again for my weekly work stay.I travel often coming from Atlanta, Georgia, and as a NYC native who’s always in town, so great service really matters to me. This hotel will now be my go-to, especially for work stays. Even after Mrs. Singh’s shift ended, the young man who took over was just as pleasant and helpful. Excellent staff all around!

I left Brooklyn to join the military when I was 21 years old. Over the 33 years since then, one of my biggest frustrations during visits to see my family—my parents and brother—was the lack of quality hotels in the area. Over the years, I’ve watched downtown Brooklyn transform beautifully, and on my recent visit, I decided to stay in Brooklyn instead of across the bridge in Manhattan or through the tunnel in New Jersey. I thoroughly enjoyed the experience and the convenience of being close enough to hop on a dollar van to visit my mother or brother. The Sheraton’s location proved ideal, offering easy access to restaurants, grocery stores, and public transportation.

I had a great stay at the Sheraton Downtown Brooklyn. My room was very clean, and I stayed in a King Club room on the 25th floor with a great view. The first night the room was a little too warm, but I was able to open the window. The next day the staff fixed the temperature issue and even brought up a fan, which I appreciated. Any time I requested something — a quilt, toilet paper, or even just a spoon — it was delivered very quickly. The service was efficient and responsive every time. The hotel itself is beautiful and in a very convenient location, close to pretty much everything. Honestly, I think staying here is way better than staying in Manhattan. Parking in the area was manageable too — there are meters, alternate side street parking, and garages available if you prefer paid parking. Unfortunately my flight got canceled and I couldn’t extend my stay because the hotel was fully booked, otherwise I absolutely would have stayed another night (I ended up at the Marriott near LaGuardia instead). I also had a small issue with my payment since I wanted to apply a gift card after reserving the room with my credit card. Danny at the front desk handled it quickly and got everything sorted out with no hassle. I don’t remember the names of the other front desk staff, but all the ladies working there were always sweet, polite, and extremely helpful. Everything was handled with urgency and professionalism. Overall, I had a fantastic week-long stay and would definitely come back.

We stayed here for 5 nights and it was great - the rooms are spacious and have everything you need. You’re close to the subway to get into the city in around 20 mins so very convenient, also lots of nice shops/ coffee shops etc around. The only small inconvenience was sometimes we were only left 1 small bottle of water for 2 people. Definitely recommend though, no other issues

I am writing this review to give praise and thanks to Danny lam, one of the managers at the Sheraton Brooklyn on duffield street. During my recent stay, he asked did I have a good experience. I told him that the only issue I had was that I had to call room service three times in order to get warmer blankets sent up to me. And he offered to provide me with an upgraded suite (had no charge) for the duration of my next day. I asked if he could extend that offer instead to my parents who had an upcoming reservation. And he was able to do that. So my parents had an upgraded suite for their entire stay. Both of them are elderly and so the extra room that a suite provides was really appreciated. I thank Danny lam for being a man of his word. And on that alone he is a great manager. He certainly went above and beyond offering me a upgraded suite ( at no charge) in the first place. THANK YOU AND I WILL BE STAYING AT THE SHERATON AGAIN. Mr. Freeman

We went to a party setting at this location at the last minute. Waiters and Waitress were courteous, friendly and attentive. The atmosphere was engaging and comfortable. Food selection is affordable for your budget.